Contact information
Last updated: June 10, 2026
Thank you for your interest in Duo Bijou. We value your questions, feedback, and concerns. Please find our contact details below.
BUSINESS NAME
Duo Bijou
For all inquiries, including customer support, returns, order questions, and privacy matters, please email us at:
welcome@duobijou.com
We strive to respond to all emails within 1 to 2 business days.
BUSINESS ADDRESS
Building 3, Xunmei, Nanshan District, Shenzhen, 518055, Guangdong, China
PHONE NUMBER
Currently, we do not offer phone support. Please contact us by email for the fastest response.
BUSINESS REGISTRATION NUMBER
Not applicable
VAT NUMBER
Not applicable
CUSTOMER SERVICE HOURS
Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time, UTC+8). We are closed on public holidays.
FOR SPECIFIC INQUIRIES
- Order and shipping questions: please include your order number in the email subject line.
- Return and refund requests: please send your request to welcome@duobijou.com with "Return Request" and your order number.
- Privacy related requests: please use "Privacy Request" as the email subject line.
Thank you for shopping at Duo Bijou.